New Machinery Onboarding
- Conduct initial inspection and documentation of new machinery
- Handover the bill book and provide comprehensive guidance
- Train owners on using the OX Agry app for booking, fuel entry, and other functions
Timely Arrival at Customer Location
- Ensure the assigned vehicle reaches the customer's field on schedule
- If there is a delay, immediately follow up with the operator and instruct them to reach the field without further delay
Work Quality Assurance
- Maintain a high standard of service quality for farmers
- Address any customer complaints related to service quality by personally visiting the field, identifying the issue, and resolving it
- Escalate matters to higher management if required
- Conduct random quality checks at work sites
- Collect and analyze customer feedback for continuous improvement
Operator Management
- Ensure operators report to the office on time and depart to customer locations as per schedule
- Approve operator leave requests as the first level of approval; HR must clear the second level
- Ensure operators adhere to the dress code and safety protocols
- Conduct regular performance evaluations and provide coaching
- Organize periodic training sessions for skill enhancement
Machinery & Implement Maintenance
- Ensure all machinery and implements are properly maintained, and in good working condition
- Monitor service due dates and schedule timely maintenance for each machinery
- Ensure operators conduct daily pre-operation machinery checks
- Maintain detailed service records for each piece of spare equipment
- Implement preventive maintenance schedules to minimize breakdowns
Inventory Management
- Ensure the availability of critical spare parts, tools, and lubricants necessary for operations
- Maintain optimal inventory levels to prevent stockouts
- Conduct regular inventory audits and reconciliation
Team Coordination
- Address and resolve any internal issues related to machine handling or allocation among team members
- Facilitate effective communication between field teams and office staff
- Conduct regular team meetings to discuss operational challenges
- Coordinate with other departments for seamless operations
Documentation and Reporting
- Ensure all relevant sheets and records are updated accurately and on time
- Generate daily, weekly, and monthly operational reports
- Document incidents, breakdowns, and resolution actions
- Maintain digital and physical records of all machinery-related transactions
- Prepare analytics on machinery utilization and efficiency
Emergency Response
- Develop and implement protocols for machinery breakdowns in the field
- Coordinate rapid response for repairs or replacement equipment
- Maintain emergency contact information for all stakeholders
- Document all emergency incidents for future reference
Cost Management
- Monitor fuel consumption and identify optimization opportunities
- Track maintenance costs against budgets
- Identify and implement cost-saving measures without compromising quality
- Prepare cost analysis reports for management review